The online store contains consumable items that research labs frequently reorder. Only a subset of the Plexon Product line will be available in the online store. Larger products such as our data-acquisition systems, electrode drives, and video-recording systems will continue to require interaction with our sales staff.

A credit card is required for online purchases. If you have any questions or experience any problems with this site, please contact Plexon's web team.

Note: There is a $200.00 minimum for online orders; quantities for some components may be limited and all orders are subject to review. Plexon will follow up as needed to ensure your satisfaction. The Plexon online store is available for North America, South America, and Europe. If you are outside these areas, please contact your authorized Plexon Distributor or contact Plexon directly.

Plexon launched a new web site site in the first quarter of 2007. One new component in the technical support section of the web site is our technical documentation search engine and database This database contains valuable engineering information such as hardware circuit diagrams, connector pin-out information, jumper configuration settings, and many other valuable technical documents.

This database will grow as we add more technical documents.

Visit our Technical Document Search

Below are answers to some commonly asked questions received by our Tech Support Department. You may submit a question to our growing FAQ list here.

[Q] My Offline Sorter or NeuroExplorer key work fine on one computer, but are not recognized by the program on another. What is wrong?
[A] This problem is typically observed on laptops and can be easily solved by downloading the latest Sentinel drivers for the key. This driver is located here - www.safenet-inc.com/support/tech/sentinel.asp. Click on the “Sentinel Key Driver (for Windows only)” link.

[Q] What can I do to help your support team solve my MAP system problem faster?
[A] If you’re having hardware problems with a MAP system, then we will always want you to use a headstage tester unit along with this test .wav file (TestSpike&FPdata-1min.wav)

Connect the audio cable and the headstage to the tester board, and the headstage to the preamp with headstage cable. The audio file is played from the computer to the headstage tester where is passes through resistors to normal spike levels. Then you’ll be able to see simulated spikes going through the headstage and preamp to the MAP box. Once you have this baseline, we can start solving problems.

[Q]The local video display on the Cineplex Capture Monitor sometimes freezes for a half-second or so. Sometimes the freezing occurs several times in a few seconds, and repeats periodically. Is my data ok and how do I make it stop?
[A] Even though the video display skips frames your saved video will be complete and no frames will be dropped. To correct this behavior:

1. Launch your system control panel
2. Click the Display icon.
3. Change the video refresh rate from 60 Hz to 70 Hz.

Usually this is done by going to the Settings tab and pushing the Advanced button, but the particular sequence can vary from one Capture unit to another. Navigate to the screen which allows changing the refresh rate. Change the rate to 70 Hz and press apply or OK. If the new video quality is acceptable, press the accept or OK button.

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