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Below are answers to some commonly asked questions received by our Tech Support Department. You may submit a question to our growing FAQ list here.

[Q] What is the difference between the PBX and PBX2 line of preamps?
[A] PBX preamps have 1-pole filtering on both the upper and lower bandpass. PBX2 preamps have 2-pole filtering on the low-pass filter, and 4-pole filtering on the high-pass filter. Only the PBX preamp has the programmable referencing option, as controlled by the REF2 software. This is identified by the “-r” in the preamp description, such as PBX/32sp-r/16fp. The “-r” at the end of the spike board description means that programmable referencing is available on the spike boards.

[Q] What is the correct word to use when referring to the Multichannel Acquisition Processor?
[A] Older customers will often call the big blue acquisition machine a “Harvey Box”, since they associate the data processor with its inventor, Harvey Wiggins. Nowadays we call it the MAP box.

[Q] What does the –TR or –GR suffix to my headstage description mean?
[A] TR stands for True Reference, and GR stands for Ground Reference. The difference is that a TR headstage uses a dedicated electrode as the signal reference, and a GR uses the common ground from the preamp. Some people use TR to get rid of stimulation or movement artifacts. The reference electrode will pick up the same artifact that the other electrodes will get, and this will be subtracted out in the blue preamp box.

[Q] How do you reinstall the National Instruments drivers and cards?
[A] If you have to reinstall the NI cards (on a new computer, or after wiping the hard drive), then there are several important steps to take. Download the Traditional NI-DAQ (Legacy) Version 7.4.1 here - http://digital.ni.com/softlib.nsf/websearch/3DBF3D343476A28F8625709E006A4937
You will have to register on the NI web site to do this, but it’s a quick process. The download is a 400 megabyte .zip file, so make sure you have the space and time. After downloading, unzip the file to a directory you’ll remember. The most important step is that you have to REMOVE the NI cards from the computer BEFORE installing the drivers. Power down the computer and remove the cards. Power on, and then install the drivers. Power down again, replace the cards in their original location, and then power on. Windows will recognize the cards, and locate the drivers automatically.
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